All individuals applying for services of Dawn of Hope, Inc shall not be excluded participation in, or be denied the benefits of, or be subjected to discrimination under any program or activity on the grounds of race, color, age, disability, or national origin.
Service may be denied on the basis of the lack or inadequacy of funding or financial support or, the agency’s inability to provide necessary supports and/or inability to meet the needs of the individual applicant.
Applying for Service
For information on applying for services, all individuals (or their designee) should call the Dawn of Hope at 423-434-5600, or click on the department in which you are in need of services.
Approval for Services
The Services Review Committee shall review requests for service. This Committee shall consist of the agency Executive Director, Director of Finance, Director of Personnel, and the respective program director/s for which services are requested, i.e. Developmental Services, Vocational Services, Residential Services.
The committee shall evaluate services requests based on the following criteria:
- The agency’s ability to provide the requested service
- The provision of appropriate funding to provide the requested service
- Adequacy of resources, i.e. facility space, transportation services, personnel etc.
Individuals who are denied services on the above criteria may appeal the denial of services to the Program and Policy Committee of the agency Board of Directors.
Such appeals shall be stated in writing and submitted to the respective program director for which services have been denied. After review of the written appeal, the committee will either respond in writing or request a hearing for the purpose of clarifying or securing additional information. Decisions of the committee are final; however upholding a service denial action shall not preclude an applicant from future service application.